Customer Service Specialist (English) - International Company in Bali

Join PT. Cipta Kreasi Wood Industry (Fullrich Industries Co), a globally recognized company headquartered in Dallas, TX, now expanding its dynamic team in Bali! We are seeking a Customer Service Specialist with fluent English to deliver exceptional customer service and support our international clients. In this role, you will be the primary point of contact for our clients, handling inquiries, resolving issues, and ensuring a seamless customer experience. This is a fantastic opportunity to work for a leading global company while enjoying the vibrant culture and beauty of Bali.

As a Customer Service Specialist at Fullrich Industries Co, you will be responsible for providing top-notch customer support through various channels, including phone, email, and live chat. You will work closely with our sales and marketing teams to ensure that our clients' needs are met and their experience with our products is positive. This role offers a dynamic and challenging environment where you can grow and develop your skills in a supportive and collaborative team.

If you are a passionate and customer-focused individual with excellent English communication skills, we invite you to be part of our growing team in Bali. Join us and take the first step towards a rewarding career with Fullrich Industries Co.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to international clients via phone, email, and live chat.
• Handle customer inquiries and complaints, resolving issues promptly and professionally.
• Assist in the sales process by providing product information and answering client questions.
• Collaborate with the sales and marketing teams to ensure a seamless customer experience.
• Maintain accurate and up-to-date records of customer interactions.
• Monitor and analyze customer feedback to identify areas for improvement.
• Stay updated with company policies and procedures to ensure consistent service quality.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in an international setting.
• Excellent English communication skills, both written and spoken.
• Strong problem-solving and conflict resolution skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficient in using customer relationship management (CRM) software such as Salesforce or HubSpot.
• Familiarity with international business practices and cultural nuances.
• Passion for delivering exceptional customer service and a customer-centric approach.

🛠️ Keahlian

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